PAGODA LANTERN LIGHT FREE

If it is necessary we will supply a replacement product and arrange for our courier to collect the damaged item from your delivery address and return it to us. We ask that you submit photographic evidence of the damage as it may be possible for us to just replace a damaged part, such as a broken glass shade, rather than the whole fitting thus reducing the inconvenience and waiting time. After this 48 hour period, it is deemed that the goods have arrived in a satisfactory condition and we regret that we cannot accept any claim for damages or shortages after this period. Any damage that has occurred in transit or any shortages must be reported by email to our sales team within 48 hours of delivery. We would ask you to carefully inspect all your items as soon as you receive them, even if you do not intend to fit them immediately. You should not book an electrician on the basis of an expected delivery date and we would strongly advise you to only book your electrician when you have the lights in your possession and have checked that they are both suitable and undamaged.Īll our products are checked thoroughly prior to dispatch and we pride ourselves on the care we take packaging your products to ensure they arrived with you safely. This includes, but is not limited to, electrician or any other contractor fees. Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. If this happens all further delivery charges will be at the customer’s expense even if the original delivery was free. If the deliveries are not successful or delivery is refused the goods may be returned to us. The courier will attempt delivery the following day if delivery has not been mutually re-arranged. If the courier is unable to deliver your goods, a card will be left with contact details so you can re-arrange a suitable delivery date. In the unlikely event that your goods do not arrive when expected please contact our sales team quoting your order number, as this will help us track down your order quickly.

We will make every effort to inform you if your order will be split in this way. If you have ordered a number of products it is possible that some of the items may be delivered separately and possibly from different locations. Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. This is useful if you are unlikely to be at home when the delivery is expected or if your address is hard to find. You will be given the opportunity to provide additional delivery instructions during the checkout process. Delivery charges will be added to your order during the checkout process. For Channel Islands, the delivery charge is £17.50 for orders of any value. We are happy to ship to the Scottish Highlands and non-mainland addresses with a UK postcode (including Northern Ireland, Isle of Wight, Scottish Isles) and delivery is charged at a flat rate of £14.00 for orders of any value. Orders under £50.00 to most UK mainland addresses are charged at a flat rate of £4.80.

PAGODA LANTERN LIGHT FREE

Delivery to most of UK MAINLAND is FREE OF CHARGE for orders over £50.00. When your order is ready to be dispatched we will send a further email advising you when to expect your items. If you are having a bespoke light fitting custom made especially for you, delivery times will have been explained to you by our staff. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website. If, at the time of your order, an item is out of stock we will inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. All our products are supplied subject to availability. Please be aware that we do not deliver to shipping agents for onward transmission.Įvery effort is made to deliver your goods as quickly as possible and we show an expected delivery date next to each product on our website. We regret that we can only deliver to addresses with a UK postcode (includes Northern Ireland, Scottish Highlands and Islands and Channel Islands).

Pagoda lantern light